If You need to complain
COMPLAINTS ABOUT THE SALE OF THIS INSURANCE
Complaints about this Insurance
Complaints Publication Report
Motorway Direct Plc is an insurance intermediary which is authorised and regulated by the Financial Conduct Authority (FCA).
Our firm reference number is 311741.The FCA requires us to publish complaints data.
Firm Name: Motorway Direct Plc
Brands: This publication covers all Motorway Direct Plc administered insurance products.
Period covered in this report: 01 Apr 2019 to 30 Sep 2019
|Number of complaints opened by volume of business|
|Product / service grouping||Intermediation (at reporting period end date)||Number of complaints opened||Number of complaints closed||Percentage closed within 3 days||Percentage closed after 3 days but within 8 weeks||Percentage upheld||Main cause of complaints|
|Insurance and pure protection||2.28 for every 1,000 policies sold||506||516||28.3%||71.3%||5.8%||Information, sums/ charges or product performance|