***COVID-19 Announcement***

We face unprecedented times due to the changes the Coronavirus pandemic is forcing on our daily lives. At Motorway Direct, we are following Government advice closely.

We have introduced home working for our people wherever possible. We have robust systems in place and we are confident that we can continue to service you in these exceptional circumstances although there will be a disruption to our service.

As announced previously, due to the security and practicality challenges surrounding home working, we have taken the decision to suspend telephone communication at this time. As a result, we do expect it to take longer than normal to process claims and answer emails. We know this is disappointing and we ask for you to be patient if you have any difficulties in contacting us.

These are challenging times for us all. We have an amazingly dedicated team at Motorway Direct. Our staff are working as hard as they can for you. We’re grateful for your patience and understanding.

Vehicle Maintenance

Due to the Government lockdown, many of us will not be driving our cars for a while, or if we are driving, only for a very small number of essential trips. Sadly, vehicles that are left parked up for a while can develop problems. With that in mind, we thought you might appreciate a few tips to help keep your car safe and legal during the lockdown.

Tyres & Brakes

When a car is left unused for a while the tyres can develop flat spots and the brake discs start to corrode. Eventually, the brakes can seize up which can only be fixed with the help of a mechanic. To help avoid this, roll your car back and forth a few meters once in a while.

Batteries

A car’s battery can drain even when it is switched off. This is because vehicles have many electrical items running in the background 24/7. Once a week, start the engine and let it run for around 15 minutes (rather than for just a few moments). Letting the engine run this long will circulate fuel and oil around the engine, give the battery time to improve its charge and it will also benefit the starter motor. If you have it, turn the air conditioning on as well. Running the air con will help maintain the quality of the seals and reduce the chances of any mold developing.

Keeping your car roadworthy

The lockdown does not remove the expectation that vehicle owners must keep their vehicles in a safe and roadworthy condition at all times. So just as you would normally, you will need to check that your car’s fluid levels are all at least at the minimum recommended levels such as the oil, screen-wash, brake fluid, and engine coolant. You will need to check that all of your lights work properly and that your tyres have no defects and are of the sufficient tread. When first setting off, try your breaks gently to ensure they’re working fine.

Parking the vehicle

If parking on the street, only do so in a safe place, use your hand break and if you are parking on a gradient, put the car in gear (if its a manual).

Repairs

Some garages are open but only for essential repairs. If you have doubts about your car’s roadworthiness you should get it checked by the experts as soon as you can.

Maintain your tax and insurance

Although car owners have been given a six-month MOT exemption, we will all need to pay our road tax and renew our motor insurance on time (unless you SORN the vehicle).

On the 28nd April, 2020 Motorway Direct Plc received 274 emails regarding warranty claims, 73 regarding GAP Claims and 57 emails in regard to customer services.

To submit a new claim, or get an update on an existing claim:

claims@motorwaydirect.co.uk.

For all other queries:

customerservice@motorwaydirect.co.uk

Are you a key worker?

Here at Motorway Direct, we applaud the hard work and dedication shown by the doctors and nurses of our NHS. There are also many other key workers,such as the police, teachers and care-workers who are continuing to support our communities throughout this crisis.

To support all our key workers in this most difficult time, Motorway Direct has taken the decision to prioritise insurance claims for key workers. Wherever possible,we will process the claims for key workers as an immediate priority.

We are confident that that all of our customers will support this decision, and we thank everyone for their co-operation.


Motorway Direct offer a unique and flexible blend of product administration solutions. Our credentials place partners and customers at the heart of what we do by combining technical competence with effective processes and innovative technological solutions.

We differentiate ourselves through investment in support services such as IT development, Risk & Compliance, Finance and Training allowing us to deliver the complete range of services and ensuring that we satisfy all appropriate regulatory and compliance obligations.