Privacy Policy

For the purposes of the Data Protection Act 1998, the data controller in relation to the information You supply is Motorway Direct plc, (Company No: 3222540 England), Warranty House, Savile Street East, Sheffield, South Yorkshire, S4 7UQ.

We will share the information You provide, together with other information, only with Our group companies. We will use this for administration, marketing, customer services and profiling Your purchasing preferences. We will disclose Your information to the Insurer, Our service providers and agents for these purposes. We may keep Your information for a reasonable period to contact You about Our services.

We may share Your information with other organisations, who are Our business partners. We, or They, may contact You by mail or telephone to let You know about any goods, services or promotions, which may be of interest to You. If You decide You do not wish to receive such information in these ways, please inform Us, but remember that this will prevent You from receiving Our special offers or promotions.

If You would like to receive such information by email, fax or SMS Text messaging but have not told Us please contact Us.

We or the Insurer may transfer Your information outside of the European Economic Area, for example the United States of America. We or the Insurer will only do this where it is necessary for the conclusion, or performance of a contract between You and Us or the Insurer, or that We or the Insurer enter into at Your request, in Your interest, or for administrative purposes.

When You have given Us information about another person, You confirm that they have authorised You to act for them, to consent to the processing and use of their personal data in the manner described in this notice and to receive on their behalf any data protection notice.

You have the right to ask for a copy of Your information (for which We will charge a small fee) and to correct any inaccuracies.

We may record telephone calls for staff training and evidential purposes.

Information placed on your computer

We may store some information (commonly known as a “cookie”) on your computer when you look at our Site. This information facilitates your use of our web site and ensures that you do not need to re-enter your details every time you visit it.

Sensitive data

If You have given Us consent to use Your sensitive personal data (e.g. if appropriate, health data for Your registration under the Motability Scheme), it will only be processed in order to provide the service requested.

About Us

The following applies to all transactions that are carried out with Motorway Direct electronically.
Company name: Motorway Direct Plc
Registered Office: Warranty House, Savile Street East, Sheffield, South Yorkshire, S4 7UQ (Registered No 3222540 England). Group VAT registration: 804050184.

Motorway Direct Plc is entered in the Financial Conduct Authority’s Register under registration number 311741.
Find out about the Financial Conduct Authority register of financial services firms www.fca.org.uk.

If You have given Us consent to use Your sensitive personal data (e.g. if appropriate, health data for Your registration under the Motability Scheme), it will only be processed in order to provide the service requested.

 

Treating Customers Fairly 

Motorway Direct Plc is committed to the rules and general principles of the FCA and has close links with its clients.

We have excellent recording and administrative systems and regularly review staff competence.

It is our belief that all of the above embodies TCF. On an ongoing basis, we have the advantage of using external consultants who assess our strengths and weaknesses in terms of TCF.

If a customer requires information, we will be open and responsive to their request, replying in a timely manner. We will be mindful of the need to review customer information to ensure its accuracy and to comply with the Data Protection Act. This will enable us to respond fairly to our customers in the unfortunate event of a customer dispute.

At all times we will ensure that client data remains confidential.

Disputes and complaint handling

We already have in place a written complaints procedure that every member of staff has read and understood. It is important that disputes are handled sympathetically and that Car Protect is open and honest about its mistakes. We recognise that a well-handled complaint can prevent a potentially difficult situation escalating and can ultimately retain customer loyalty.

We will be open in our complaint handling procedures and inform customers of areas outside of their complaint, if applicable, where we may have discovered errors of which they may not be aware. A complaint does not automatically lead to compensation, putting the matter right and offering an apology may often be more than enough. Customers readily accept that errors occur and in many cases are gratified that a firm will accept that they are fallible and keen to rectify the situation.

Staff training

We acknowledge that the dealings of all staff affect whether customers are treated fairly. Having members of staff who are adequately trained and mature enough to acknowledge whether a task is outside their expertise is important in this regard. Continuous professional development is important for all members of staff to maintain skills and competence. We also encourage our staff to obtain professional examinations.

Information from insurers/providers

It is important that representatives and their administrative staff understand and consider documentation supplied by insurers, to ensure that they fully understand the features and risks associated with the product being recommended. Representatives should also be in a position to make an informed judgement on the content and opinions expressed in any insurer’s/provider’s literature.

Keeping up to date

Our Compliance Function will continue to monitor further FCA guidance, to ensure that TCF is consistently built into the overall culture of the business, at all times.