Q&As about your Replacement Policy

(Further information will be added here, when more queries come to light)

 

Do I still have cover?

Yes, the replacement policy has been issued automatically on your behalf, with no break in cover, and you do not need to take any action.

 

Do I have to pay for this replacement cover?

No, the replacement policy has been arranged on your behalf, and is free of charge.

 

Do I have to pay Motorway Direct or FSCS for this replacement cover?

No, the replacement policy has been arranged on your behalf.

 

Are there any changes to the terms and conditions of my policy?

The policy is provided on a like for like basis including the same expiry date.

 

How do I claim on my new policy?

To claim on your new policy, simply call the claims line detailed within your original policy documentation.

 

What would happen if I cancel the replacement policy?

You will lose all benefits of the policy and if necessary, will need to source your own replacement.  The refund will subject to the FSCS’ payment terms and conditions and may take up to 90 days to process.

https://www.fscs.org.uk/enterprise-insurance-payment-terms-broker/

 

Where should I go for further information?

You can look at the FSCS website, or please call 03300 555 875 or email customerservices@motorwaydirect.co.uk