If You need to complain
COMPLAINTS ABOUT THE SALE OF THIS INSURANCE
Complaints about this Insurance
Complaints Publication Report
Motorway Direct Plc is an insurance intermediary which is authorised and regulated by the Financial Conduct Authority (FCA).
Our firm reference number is 311741.The FCA requires us to publish complaints data.
Firm Name: Motorway Direct Plc
Brands: This publication covers all Motorway Direct Plc administered insurance products.
Period covered in this report: 1st April 2017 to 30th September 2017
For the period of 1st April 2017 to 30th September 2017 Motorway Direct plc received 638 complaints which equates to 4.1 complaints per 1,000 live policies.
|Number of complaints opened by volume of business|
|Product / service grouping||Provision (at reporting period end date)||Number of complaints opened||Number of complaints closed||Percentage closed within 3 days||Percentage closed after 3 days but within 8 weeks||Percentage upheld||Main cause of complaints|
|Insurance and pure protection||4.1 for every 1,000 policies sold||638||667||42.4%||57.4%||13.3%||Information, sums/ charges or product performance|