Contact Us

Get in touch


Dealers 

If you would like to find out more about our products and services please contact our Client Support team.

Call Us   03300 555 259

Customers

If you are a policy holder and would like to get in touch please contact our Customer Services team:

Call Us  03300 555 262


Find Us

Address Warranty House, Savile Street East, Sheffield, South Yorkshire S4 7UQ


Business Hours 

Monday – Friday: 9am – 5pm
Saturday: Closed
Sunday: Closed

Our commitment to good service

We hope You will be completely happy with this Insurance but if something does go wrong, We would like to know about it. We will do Our best to resolve the issue and make sure it doesn’t happen again.

If You need to complain

Complaints about the sale of this Insurance

If You have any concerns regarding the sale of this Insurance, please contact the selling dealer or agent.

Complaints about this Insurance

Please contact Our Customer Services Team either by telephone on 03300 555 262, or by e-mail to customerservices@motorwaydirect.co.uk. Alternatively write to Us at Motorway Direct Plc, Warranty House, Savile Street East, Sheffield, South Yorkshire, S4 7UQ.

We will acknowledge Your complaint within 5 working days. We will advise You who is dealing with it and when We expect to respond. We aim to respond fully within 8 weeks. However if We are unable to provide a final response within this period We will write to You before this time and advise why We have not been able to offer a final response and how long We expect Our investigations to take.

If You remain unhappy with Our final response, or We have not managed to provide a final response within 8 weeks of Your complaint, You may be entitled to refer Your complaint to the Financial Ombudsman Service for help and advice.