Get in touch
If you would like to find out more about our products and services please contact our Client Support team.
Call Us 03300 555 259
If you are a policy holder and would like to get in touch please contact our Customer Services team:
Call Us 03300 555 262
Address Warranty House, Savile Street East, Sheffield, South Yorkshire S4 7UQ
Monday – Friday: 9am – 5pm
Our commitment to good service
We hope You will be completely happy with this Insurance but if something does go wrong, We would like to know about it. We will do Our best to resolve the issue and make sure it doesn’t happen again.
If You need to complain
Complaints about the sale of this Insurance
If You have any concerns regarding the sale of this Insurance, please contact the selling dealer or agent.
Complaints about this Insurance
Please contact Our Customer Services Team either by telephone on 03300 555 262, or by e-mail to firstname.lastname@example.org. Alternatively write to Us at Motorway Direct Plc, Warranty House, Savile Street East, Sheffield, South Yorkshire, S4 7UQ.
We will acknowledge Your complaint within 5 working days. We will advise You who is dealing with it and when We expect to respond. We aim to respond fully within 8 weeks. However if We are unable to provide a final response within this period We will write to You before this time and advise why We have not been able to offer a final response and how long We expect Our investigations to take.
If You remain unhappy with Our final response, or We have not managed to provide a final response within 8 weeks of Your complaint, You may be entitled to refer Your complaint to the Financial Ombudsman Service for help and advice.
- Phone: 0800 023 4567 or 0300 123 9123
- Email: email@example.com
- Post: Insurance Division Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR